
Privacy Policy.
Effective Date: June 2025
Business Name: New Horizon Accountants
ABN: 61 663 867 605
Contact Email: contact@newhorizonaccountants.com
Address: Keilor Downs, VIC 3038
New Horizon Accountants (referred to as "we", "us", or "our") is committed to protecting the privacy and confidentiality of our clients and complying with the Privacy Act 1988 , including the Australian Privacy Principles (APPs).
1. What Personal Information We Collect
We collect personal information to provide taxation, accounting, and advisory services. The types of personal information we collect may include:
Full name, address, phone number, and email
Date of birth
Tax File Number (TFN) and Australian Business Number (ABN)
Financial and banking details
Employment and income details
Superannuation details
Identity verification documents (e.g., driver’s licence, passport)
Business or investment details
Any information required by the Australian Taxation Office (ATO) or Tax Practitioners Board (TPB)
We may also collect sensitive information (e.g., health, family, or financial hardship details) if it is relevant to our services and you consent to its collection.
2. How We Collect Personal Information
We collect information in several ways, including:
Directly from you (via email, phone, meetings, or our website forms)
Through online portals, secure document uploads, and cloud platforms
From the ATO or government agencies, with your authorisation
From third parties such as financial institutions, your employer, or other advisors
We only collect personal information by lawful and fair means.
3. Why We Collect, Use and Disclose Your Personal Information
We collect your information to:
Provide taxation, accounting, business advisory, and financial services
Prepare and lodge tax returns, BAS, and financial reports
Verify your identity and protect against fraud
Communicate with you regarding your obligations and entitlements
Comply with our legal obligations under the Tax Agent Services Act 2009 and related legislation
We may disclose your personal information to:
The Australian Taxation Office (ATO)
The Tax Practitioners Board (TPB)
Other government departments or regulators as required
Legal, financial, or IT professionals assisting us in service delivery
Cloud service providers or software platforms (e.g., Xero, MYOB), subject to strict confidentiality obligations
We do not sell or trade your personal information.
4. Security of Your Personal Information
We take all reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Measures include:
Secure electronic document storage and encrypted communications
Two-factor authentication for cloud-based platforms
Access controls and user permissions
Regular data backup and cybersecurity audits
If a data breach occurs that is likely to cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches (NDB) scheme.
5. Access to and Correction of Your Personal Information
You may request access to your personal information or request corrections if the information is inaccurate, incomplete, or outdated.
To request access or changes, please contact us at:
📧 Contact@newhorizonaccountants.com
We will respond within 30 days. We may charge a reasonable fee for providing access, but not for lodging a request.
6. Overseas Disclosure
In general, we do not disclose your personal information to overseas recipients. If we do, it will only be to trusted service providers (e.g., cloud storage or accounting software providers) that meet appropriate privacy and security standards.
We will take reasonable steps to ensure that any overseas recipients comply with the Australian Privacy Principles or are subject to similar protections.
7. Website and Online Services
Our website may collect basic analytical data (e.g., IP address, browser type, pages visited) through tools like Google Analytics for performance and improvement purposes.
We may also use cookies to enhance user experience. You can adjust your browser settings to refuse cookies if you prefer.
Our online services are secured with SSL encryption and two-factor authentication where applicable.
8. Client Verification and Digital Authorisation
In line with TPB guidance and fraud prevention policies, we use secure client verification processes, including identity document checks and access control protocols.
For digital services, we utilise the ATO’s Online Services for Agents and Relationship Authorisation Manager (RAM) platforms to protect your information and authorisations.
9. How to Make a Privacy Complaint
If you believe your privacy has been breached, please contact us in writing:
Privacy Officer
New Horizon Accountants
📧 Email: contact@newhorizonaccountants.com
📍 Address: Keilor Downs, VIC 3038
We will acknowledge your complaint within 7 days and provide a response within 30 days.
If you are not satisfied with our resolution, you may contact the Office of the Australian Information Commissioner (OAIC):
🔗 www.oaic.gov.au/privacy/privacy-complaints
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal obligations or business practices. The latest version will always be available on our website.
Last updated: June 2025
If you have any questions or require further information about our privacy practices, please reach out to us at contact@newhorizonaccountants.com.